UX AUDIT / SAAS / APPS / SOFTWARE
A focused entry point for products that feel off but do not yet have a clear redesign scope.
01 / FOLLOW THE USER
The weakest moment is rarely the screen your team argues about most.
The audit follows a real task from entry to outcome, then marks where clarity, confidence, or momentum falls away.
Core journey / first value
5 TOUCHPOINTS
01
Arrival
Clear
02
Signup
Watch
03
First value
High friction
04
Core task
High friction
05
Upgrade
Watch
EVIDENCE
Users meet a dense empty state before understanding the first useful action.
IMPACT
Time-to-value increases and the product feels harder than it is.
REDESIGN MOVE
Turn setup into a guided first task with a visible completion state.
02 / A DECISION TOOL
You get priorities your team can use, not a wall of observations.
Every finding connects evidence, product impact, and a practical next move so the audit can guide a sprint, roadmap, or larger redesign.
Core-flow review
The highest-value journey reviewed across desktop and mobile states.
Prioritized issue map
Problems ranked by user impact, business risk, and implementation effort.
Redesigned key moment
One important screen or interaction explored to make the direction tangible.
Actionable roadmap
A practical order of operations for fixes, experiments, and deeper redesign work.
01
Audit
Find the highest-leverage friction.
02
Direction
Align on what the product should become.
03
Redesign
Rebuild key flows and reusable patterns.
04
Retainer
Keep the product coherent as it grows.
START WITH EVIDENCE
Show me the flow that matters most.
A product link, staging environment, short Loom, or screenshots are enough to begin. I will help define the right audit boundary before any work starts.